Account and sign-in problems

Steps

1. Open music-prod.com/login and sign in with an email sign-in link (magic link), Google, or Apple. There are no Music-Prod passwords. Never paste passwords, card numbers, licence keys, API keys, or one-time codes into a chat.
2. If you use an email sign-in link, open it in the same browser where you want to be signed in.
3. Sign in the same way each time, with the email address you subscribed with: signing in with a different method than before (for example Google with a different email address) can create a second account without your membership.
4. To sign in to Music-Prod Studio on your Mac, click "Continue with Music-Prod.com" in Studio, finish signing in in your browser, and choose "Return to Music-Prod Studio" within five minutes. Or enter your email address in Studio and open the sign-in link on the same Mac.

Troubleshooting

The email sign-in link didn't arrive or doesn't work

Check your Spam/Junk folder and the Promotions tab, wait a few minutes, and make sure the address is right. Then request a new link: only the newest link works, and links expire.

Signed in, but your Music-Prod+ membership or credits are missing

You may have signed in with a different method than before (for example Google instead of an email link with a different address), which can create a second account without the membership. Check which email address you subscribed with. If your accounts need merging, ask the Help chat at /help to pass it to the owner.

The "Return to Music-Prod Studio" link has expired

That link can be used once and expires after five minutes. Go back to Music-Prod Studio and start signing in again.

Need to delete your account

Sign in, open your Profile (/profile) and use "Delete my account" in the Danger zone at the bottom. Type your email address to confirm. Your subscription is cancelled, your personal data and files are deleted, your forum posts stay but show as "Deleted user", and purchase records are kept without your name for accounting. It can't be undone, and you get a confirmation email.

Need to change your account email address

Ask the Help chat at /help to pass your request to the owner, who reads every request personally and replies by email.